PRIVACY POLICY

We collect information you provide directly to us when you create an account, use our escrow services, or communicate with us. This includes:

• Account information (username, email address, password)
• Profile information (display name, profile picture)
• Transaction data (cryptocurrency addresses, transaction amounts, deal details)
• Communication data (support messages, dispute evidence)
• Device and usage information (IP address, browser type, access times)

We use the information we collect to:

• Provide, maintain, and improve our escrow services
• Process and complete cryptocurrency transactions
• Resolve disputes and provide customer support
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Send you service updates, security alerts, and administrative messages

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure storage of cryptocurrency in cold wallets
• Two-factor authentication (2FA) support
• Regular security audits and penetration testing
• Limited employee access to user data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cryptocurrency transactions are recorded on public blockchains. While we do not control blockchain data, we take steps to protect your privacy:

• We do not publicly associate your identity with your wallet addresses
• Transaction details are only visible to parties involved in the deal
• We encourage users to use separate addresses for each transaction
• Dispute evidence is kept confidential and only shared with authorized personnel

We use NOWPayments as our cryptocurrency payment processor. When you deposit or withdraw funds, NOWPayments may collect:

• Cryptocurrency wallet addresses
• Transaction amounts and timestamps
• IP addresses for fraud prevention

NOWPayments operates under their own privacy policy. We recommend reviewing their privacy practices at nowpayments.io/privacy-policy.

You have the right to:

• Access and download your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and data (subject to legal retention requirements)
• Opt out of marketing communications
• Object to processing of your data for certain purposes

To exercise these rights, please contact us at privacy@escrowvault.io.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@escrowvault.io
• Telegram: @escrowvault
• Support: support@escrowvault.io